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Frequently Asked Questions

    • You may request a card at any Henderson Libraries branch: Paseo Verde LibraryGreen Valley LibraryGibson LibraryHeritage Park Library (facility only for 50+). You will be asked to present picture identification and proof of address. Start the process by filling out your info online. Need more detailed info? Download our Library Card Brochure.

    • You can reset your library PIN/password by calling any one of our locations and asking library staff to reset it for you. You may also email us at reference@hendersonlibraries.com

      HL Branches and Locations

      To accurately identify you, staff may ask for your library card number and your ID.  

    • For privacy reasons, we cannot give library card numbers out via email or over the phone.  You will need to visit us in person with your picture ID, and we can issue you a replacement card for $1.00. 

      Our locations and hours are:

      Henderson Libraries locations and hours

    • Stop by any of our Henderson Libraries locations: Paseo Verde LibraryGreen Valley LibraryGibson LibraryHeritage Park Library (facility only for 50+), or use our Contact Us form with your card number, home address, and telephone number to verify that we have the most accurate contact information for you.

    • Yes! If you are a Nevada resident who lives outside of Henderson, you can still attend programs, use our facilities, and check out physical items from any of our libraries, but you do not have access to our electronic resources, such as downloadable eBooks, eAudiobooks, steaming music and movies, databases, etc. (due to vendor limitations). Non-Nevada residents can use our facilities, including computers and WiFi.

      Live in Las Vegas? You can access these resources through the Las Vegas-Clark County Library District.

    • To suspend a hold, start by logging into your library account HERE.

      • Enter your 14-digit library card number and library PIN/password 
      • On the left-hand side, click on Requests  
      • Check the box next to the title you wish to suspend
      • At the bottom of the page, click Suspend/Reactivate Selected  
      • Select a new activation date
    • Yes, from new titles yet to be released to old titles that we don't have in our catalog, you can make a request using our online title request form

    • Call the Las Vegas-Clark County Library District (click HERE for locations and phone numbers) to see if the still have the items at their location and ask if you can pick them up. 

      If you cannot retrieve the items from LVCCLD, monitor your library account and renew your items as necessary.

      We have a system where Henderson items that are returned to another library system are eventually returned to one of our libraries, but it can take up to a month.

      If you have any questions, contact our Circulation Department at 702-492-6580, option #3.

    • We have 4 libraries within Henderson Libraries. 

      Paseo Verde Library Green Valley Library Gibson Library

      Heritage Park Library 

      (Facility open to 50+ only)

      280 S. Green Valley Parkway, Henderson, NV, 89002 2797 N. Green Valley Parkway, Henderson, NV, 89014 100 W. Lake Mead Parkway, Henderson, NV, 89015 300 S. Racetrack Road, Henderson, NV, 89015
      Phone: (702) 492-7252 Phone: (702) 207-4260 Phone (702) 565-8402 Phone (702) 207-4258

      Mon - Wed 9:00am - 8:00pm

      Thurs - Sat 9:00am - 5:00pm

      Mon 9:00am - 5:00pm

      Tues - Thurs 9:00am - 8:00pm

      Fri - Sat 9:00am - 5:00pm

      Mon 9:00am - 5:00pm

      Tues - Thurs 9:00am - 8:00pm

      Fri - Sat 9:00am - 5:00pm

      Mon - Fri 8:00am - 5:00pm

      Sat 9:00am - 3:00pm

    • Yes! We accept donations at Henderson Libraries. Please check our donation guidelines before dropping off items. 

    • Yes! Every library has used book sale area and we have regularly scheduled book sales every month through our Friends of Henderson Libraries volunteer group. Check our event calendar to find the next sale.

      If you would rather shop from home, our Friends also sell used titles through their Bevy of Books online store hosted by Amazon.com.

    • We currently accept cell phones and eye glasses for recycling.

    • Unfortunately, we no longer offer proctoring services. Click HERE for other test proctoring locations in the area.

    • Yes. We offer a wide variety of events for all ages. Visit our Events Calendar to discover everything we offer!

    • Please read over our Regulations for Program Proposals. If you feel your program is a good fit for our libraries and beneficial to the community, submit our Program Proposal online form. Our Programming Committee will review your proposal and contact you. 

    • You can reserve a computer at any of our locations up to 7 days in advance:

      Paseo Verde

      Green Valley

      Gibson

      Heritage Park (Facility only for 50+)

    • Henderson Libraries does not require a password to connect to the WiFI. No library card or PIN is necessary!

      Connect to the network "LIBRARY WIFI" WiFi symbol

      Please note - For Android devices, swipe down from the top of your device and tap on the WiFi button. 

      When the policy screen appears, read the text, and click or tap "I AGREE"

      Internet Use Policy WiFi User Agreement

    • You can print and copy at any library! Make sure you have funds available on your library card by using the Add Value Station located near the printers.

      Black and White: $0.15 per single-sided page and $0.20 per double-sided page

      Color: $0.25 per single-sided page and $0.40 per double-sided page

      Printing

      Log on to any public access computer with your library card and print your items. Go to the printers and follow the instructions on the print screen. 

      Copying

      Go to the printers and follow the instructions on the print screen.